This Privacy Policy sets out the approach which The Wagga Wagga Marketplace will take in relation to the treatment of Personal Information. It includes information on how The Wagga Wagga Marketplace collects, uses, discloses and keeps secure, individuals' Personal Information. This policy has been drafted having regard to The Wagga Wagga Marketplace obligations under the Privacy Act 1988 (including the new National Privacy Principles) (the Privacy Act). This Policy is a public document and has been prepared in light of National Privacy Principle 5, Openness.

1. COLLECTION

1.1 The Wagga Wagga Marketplace will only collect Personal Information where the information is necessary for The Wagga Wagga Marketplace to perform one or more of its functions or activities. In this context, "collect" means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

1.2 The Wagga Wagga Marketplace collects Personal Information primarily to supply customers with the products and services ordered from it and its related companies. The Wagga Wagga Marketplace also collects and uses Personal Information for secondary purposes including:

• i. billing and account management

• ii. business planning and product development; and

• iii. to provide individuals with information about promotions, as well as the products and services of The Wagga Wagga Marketplace affiliated companies and other organisations.

• iv. to enhance the online shopping experience by displaying products and/or services that match the personal preferences of individuals based on their previous website browsing history and/or buying activity.

1.3 The Wagga Wagga Marketplace will not collect Sensitive Information from individuals except with consent and only where it is necessary for The Wagga Wagga Marketplace to collect such information for an activity or function.

1.4 The Wagga Wagga Marketplace will not collect Personal Information secretly or in an underhanded way.

1.5 The Wagga Wagga Marketplace will take steps to ensure that individuals on purchased lists are or have been notified of the information as outlined at 1.3.

2. USE

2.1 The Wagga Wagga Marketplace will obtain an individual's consent for Use of non-sensitive Personal Information for Secondary Purposes at the time of collection, unless the Use is a related Secondary Purpose which would be within the relevant individual's Reasonable Expectations.

2.2 The Wagga Wagga Marketplace Uses Personal Information primarily for the purposes listed in 1.2 above.

2.3 If The Wagga Wagga Marketplace relies on the Direct Marketing exception to Direct Market to individuals it will ensure that:

• i. the individual is clearly notified of their right to Opt Out from further Direct Marketing;

• ii. there is only one Use of the information before the Opt Out right is given and this Use applies across all The Wagga Wagga Marketplace Related Bodies Corporate (if the information is shared between those Related Bodies Corporate);

• iii. the individual is given an Opt Out in all further instances of Direct Marketing if they have not previously chosen to Opt Out; and

• iv. if the individual Opts Out of all Direct Marketing the Opt Out will be respected by The Wagga Wagga Marketplace and all its Related Bodies Corporate.

2.4 The Wagga Wagga Marketplace will not use Sensitive Information for Direct Marketing.

2.5 The Wagga Wagga Marketplace may use Personal Information to avoid an imminent threat to a person's life or to public safety. It may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.

2.6 The Wagga Wagga Marketplace will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.

3. DISCLOSURE

3.1 The Wagga Wagga Marketplace may Disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual. This will include obtaining the individual's consent for Disclosures made under the credit reporting requirements of the Privacy Act.

3.2 The Wagga Wagga Marketplace may Disclose Personal Information between Related Bodies Corporate. Where information is Disclosed to such a Related Body Corporate, that Related Body Corporate is bound by the original Primary Purpose for which the information was collected.

3.3 The Wagga Wagga Marketplace may Disclose Personal Information to unrelated third parties to enable outsourcing of functions (such as billing, customer relations management and order fulfillment), where that is Disclosure or Use for a related Secondary Purpose and has been notified to individuals or where such Disclosure is within the individual's Reasonable Expectations.

3.4 The Wagga Wagga Marketplace will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.

3.5 The Wagga Wagga Marketplace may Disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.

3.6 The Wagga Wagga Marketplace may Disclose Personal Information to avoid an imminent threat to a person's life or to public safety.

3.7 If a Disclosure is not for a Primary Purpose; is not for a related Secondary Purpose; or upfront consent has not been obtained, The Wagga Wagga Marketplace will not Disclose Personal Information otherwise than in accordance with the exceptions set out at 3.1 to 3.6 above.

3.8 The Wagga Wagga Marketplace does not generally sell or share its customer lists on a commercial basis with third parties but if it did, it would only do so if we had the appropriate consent of the individual involved. If the consent provided is conditional, The Wagga Wagga Marketplace will take steps to ensure (by contract) that the use of its customer list by third parties does not exceed the scope of the consent.

4. INFORMATION QUALITY

4.1 The Wagga Wagga Marketplace will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.

4.2 The Wagga Wagga Marketplace will take steps to destroy or de-identify Personal Information after as short a time as possible and after a maximum of seven years from the date of the last customer interaction, unless the law requires otherwise.

5. INFORMATION SECURITY

5.1 The Wagga Wagga Marketplace requires employees and contractors to perform their duties in a manner that is consistent with The Wagga Wagga Marketplace legal responsibilities in relation to privacy.

5.2 The Wagga Wagga Marketplace will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within The Wagga Wagga Marketplace who have a genuine "need to know" as well as "right to know".

5.3 The Wagga Wagga Marketplace will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.

6. ACCESS AND CORRECTION

6.1 The Wagga Wagga Marketplace will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act.

6.2 The Wagga Wagga Marketplace will correct its records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act.

6.3 Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting The Wagga Wagga Marketplace Customer Service, as per the details on the website.

6.4 The Wagga Wagga Marketplace can charge a fee for processing an access request but will generally not do so unless the request is complex or is resource intensive.

7. OPENNESS

7.1 The Wagga Wagga Marketplace Customer Service representatives will be the first point of contact for inquiries about privacy issues. Individuals wishing to make an inquiry or complaint regarding privacy, should do so by contacting The Wagga Wagga Marketplace Customer Service, as per the details on the The Wagga Wagga Marketplace website.

7.2 The Wagga Wagga Marketplace websites will contain a prominently displayed privacy statement and will include a copy of this The Wagga Wagga Marketplace Privacy Policy.

8. ANONYMOUS TRANSACTIONS

8.1 The Wagga Wagga Marketplace will not make it mandatory for visitors to its web sites to provide Personal Information unless such Personal Information is required to answer an inquiry or provide a service. The Wagga Wagga Marketplace may however request visitors to provide Personal Information voluntarily to The Wagga Wagga Marketplace (for example, as part of a competition or questionnaire).

9. TRANSFERRING PERSONAL INFORMATION OVERSEAS

9.1 The Wagga Wagga Marketplace will take reasonable steps to limit the amount of Personal Information it sends to unrelated organisations overseas.

9.2 If Personal Information must be sent by The Wagga Wagga Marketplace overseas for sound business reasons, The Wagga Wagga Marketplace will require the overseas organisation receiving the information to provide a binding undertaking that it will handle that information in accordance with the National Privacy Principles, preferably as part of the services contract.

10. GLOSSARY

Collection Information means the information outlined in 1.3 notified to individuals prior to, or as soon as practical after, the collection of their Personal Information.

Direct Marketing means the marketing of goods or services through means of communication including written, verbal or electronic means. The goods or services which are marketed may be those of The Wagga Wagga Marketplace or a Related Body Corporate or those of an independent third party organisation.

Disclosure generally means the release of information outside The Wagga Wagga Marketplace, including under a contract to carry out an "outsourced function".

Health Information means: a. information or an opinion about: i. the health or a disability (at any time) of an individual; or ii. an individual's expressed wishes about the future provision of health services to him or her; or iii. a health service provided or to be provided to an individual; that is also personal information; or b. other personal information collected to provide or in providing a health service; or c. other personal information about an individual collected in connection with the donation; or intended donation by the individual of his or her body parts or body substances.

Opt Out means an individual's expressed request not to receive further Direct Marketing.

The Wagga Wagga Marketplace means all companies in the The Wagga Wagga Marketplace (aust.) Pty Ltd group.

Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.

Primary Purpose is the dominant or fundamental reason for information being collected in a particular transaction.

Reasonable Expectation means a reasonable individual's expectation that their personal information might be Used or Disclosed for the particular purpose.

Related Body Corporate means that where a body corporate is: a holding company of another body corporate; a subsidiary of another body corporate; or a subsidiary of a holding company of another body corporate, the first mentioned body corporate and the other body corporate are deemed to be related to each other.

Sensitive Information means:

• a. information or an opinion about an individual's:

  • i. racial or ethnic origin; or

  • ii. political opinions; or

  • iii. membership of a political association; or

  • iv. religious beliefs or affiliations; or

  • v. philosophical beliefs; or

  • vi. membership of a professional or trade association; or

  • vii. membership of a trade union; or

  • viii. sexual preferences or practices; or

  • ix. criminal record; that is also personal information or

• b. Health Information about an individual.

Use means the handling of Personal Information within The Wagga Wagga Marketplace.

The Wagga Wagga Marketplace Privacy Statement

Please read for information on privacy safeguards on our web sites. This includes information as to how we collect, use and disclose information gathered on our web sites, including the use of cookies.

1. What Personal Information does The Wagga Wagga Marketplace collect?

The types of personal information that The Wagga Wagga Marketplace records will depend on your usage of our site. If you carry out a transaction online or send us an email, The Wagga Wagga Marketplace will record information that may differ from the information The Wagga Wagga Marketplace collects if you simply visit our site.

• i. Purchasing products or services:
  If you purchase products or services or apply to become a The Wagga Wagga Marketplace customer, The Wagga Wagga Marketplace requires you to provide certain details so that we can establish an account (if applicable) and provide you with the product or service. This includes details such as your name and contact information, or in the case of businesses, information about the company, department or association making the purchase or setting up the account. The Wagga Wagga Marketplace requires this information to help us process and manage your account. The Wagga Wagga Marketplace also requests information to help us assess your credit worthiness (if applicable). Further details about this can be found in the terms and conditions for the product or service you are purchasing. If you purchase a product or service The Wagga Wagga Marketplace also requires your credit card details in order to process the purchase. The Wagga Wagga Marketplace may also request information about you in order to help you decide which product or service would best suit your needs.

• ii. Paying your account online or making other enquiries about your account:
  If you pay your account online, The Wagga Wagga Marketplace requires you to provide your account details and credit card details in order to process the payment. If you make an online query about your account you will be required to provide your account details, password and contact details so that your inquiry can be resolved as soon as possible.

• iii. General requests:
  You can use the online forms for a number of other purposes such as to request further information about other The Wagga Wagga Marketplace products and services. In order to process your request, we will require you to provide us with certain personal information. This includes such details as your name and contact information and information about any existing account. If you send us an email request, we will ask for similar information. We require this information to process your request and to improve the services we provide to you. When you are carrying out a transaction or simply making a query, The Wagga Wagga Marketplace may also ask for information such as details about yourself or your company in order that The Wagga Wagga Marketplace can better tailor its services or products to your needs and to provide you with information about a range of The Wagga Wagga Marketplace services or products you might be interested in. The Wagga Wagga Marketplace may also conduct voluntary surveys or request other voluntary information from time to time. These surveys provide The Wagga Wagga Marketplace with important information that enables improvement in the types and quality of services offered and the manner in which those services are offered. It will always be clear whether the information requested is mandatory or voluntary.

• iv. Navigation Information:
  Each time you visit The Wagga Wagga Marketplace web site, anonymous navigation information is collected by our servers. This information includes: the type of browser and operating system you are using; the address of the referring site (ie the previous site you had visited) and the website you leave our site to visit; o the date and time of your visit; your server's IP address (a number which is unique to the machine); and the address of the pages you accessed. This provides The Wagga Wagga Marketplace with information about how the web site is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each web page on the site. It does not personally identify individual users unless the user has previously elected to identify themselves by submitting personal information. In addition, The Wagga Wagga Marketplace web site, like many others, uses cookies. A cookie is a piece of information that the website sends to your browser and which is stored on your hard disk. A cookie helps to identify your browser to the website when you return to visit the site and identifies the previous requests your browser has made. This allows the site to be tailored to you on your return visits. Cookies cannot identify you personally. If you do not wish to receive cookies it is likely that you can disable their use by altering the security settings on your web browser however this may impede your ability to use parts of the site (for example, the shopping trolley). Your web browser might also contain a mechanism that warns you that a site you are visiting makes use of cookies.

2. What Happens with Your Personal Information?

The personal information collected from you at this site is or may be used:

• for credit verification purposes;

• for billing purposes;

• to maintain your account;

• to notify you about other or new services or promotions from time to time;

• to provide customer support;

• in order to provide you with the products, services or information you have requested.

Aspects of these functions may be outsourced to third parties who are only authorised by The Wagga Wagga Marketplace to use this information for these purposes. The Wagga Wagga Marketplace may also use its customer database, including information provided by you through this web site, to distribute information about other The Wagga Wagga Marketplace services and other organisations' services to you. If at any time you no longer wish to receive email or postal communications from The Wagga Wagga Marketplace or from third parties, you can contact The Wagga Wagga Marketplace customer service at any time and make an 'opt out' request, as per details at the end of this Statement. Information collected on this site may also be combined and de-identified to provide The Wagga Wagga Marketplace with anonymous demographic and usage information. The Wagga Wagga Marketplace can then use this aggregated information to develop new and/or more appropriate services and products to offer to customers and may also be provided to third parties. In addition, anonymous navigation information may be used for statistical analysis of the site, for marketing purposes and to tailor the content of the site to the needs of The Wagga Wagga Marketplace customers. Statistical information is not disclosed in connection with your personal information.

3. Will personal information be given to anyone else?

Personal information collected at this site will only be disclosed to third parties in accordance with this Privacy Statement and with the terms and conditions of any relevant service. You should check the terms and conditions of individual products and services for information about disclosures. Information collected at this site may be disclosed to third parties where functions are being outsourced. The Wagga Wagga Marketplace may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

4. Access and Correction

Once you have registered as a The Wagga Wagga Marketplace customer, you may access your account details and correct your personal information, by logging into your The Wagga Wagga Marketplace Customer Account. You can lodge an access request with The Wagga Wagga Marketplace customer service at any time as per the details at the end of this Statement.

5. Are personal account details safe when being transmitted?

The Wagga Wagga Marketplace strives to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind The Wagga Wagga Marketplace firewalls. The Wagga Wagga Marketplace secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including your name and address, so that it cannot be read as the information travels over the Internet. However, while The Wagga Wagga Marketplace maintains high standards in protecting your security, no transmission over the Internet or storage of information on servers connected to the Internet can be guaranteed to be absolutely secure.

6. Are personal account details stored safely

The Wagga Wagga Marketplace takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. The Wagga Wagga Marketplace only permits your details to be accessed by authorised personnel. For what purpose does The Wagga Wagga Marketplace require your Personal Information? The Wagga Wagga Marketplace collects and uses Personal Information about you primarily to supply you with the products and services you order from it and its related companies (The Wagga Wagga Marketplace Group Companies). The Wagga Wagga Marketplace also collects and uses Personal Information for related (or secondary) purposes including:

• a. billing and account management;

• b. business planning and product development; and

• c. to provide you with information about promotions, as well as the products and services

The Wagga Wagga Marketplace Group companies and other organisations. How The Wagga Wagga Marketplace may use your Personal Information? The Wagga Wagga Marketplace may disclose Personal Information about you (for the purposes set out in clause 1) to:

• a. any of the The Wagga Wagga Marketplace Group companies;

• b. The Wagga Wagga Marketplace agents, dealers, contractors and franchisees;

• c. The Wagga Wagga Marketplace suppliers who need access to the Personal Information to provide The Wagga Wagga Marketplace with services, enabling The Wagga Wagga Marketplace Group companies to supply you with the products and services you have ordered.

When and how can you opt out?

If you wish only to receive communications that are account-related or legally required, you may request not to receive other communications (ie you may "opt out"). If you wish to make a request to opt-out, you can do so at any time by letting The Wagga Wagga Marketplace know of your request by following the Unsubscribe instructions on any piece of electronic mail from The Wagga Wagga Marketplace or by contacting the The Wagga Wagga Marketplace customer service by clicking here. If you provide The Wagga Wagga Marketplace with an opt-out request, The Wagga Wagga Marketplace will activate your request as soon as reasonably possible after receiving it. The Wagga Wagga Marketplace will not charge you for processing a request to opt-out.

Your right to access your records.

You may request access to Personal Information The Wagga Wagga Marketplace holds about you, and The Wagga Wagga Marketplace will grant you access unless it is required or permitted to refuse such a request. You may also request that information about you be corrected if you think that it is not accurate. You should contact us if you require more information. The Wagga Wagga Marketplace rights to disclose your credit information. For the purpose of processing some orders and ongoing credit management of your account, The Wagga Wagga Marketplace may need to disclose to a credit reporting agency:

• a. personal identifying details, including your name, current and previous addresses, driver's licence number, date of birth and employer;

• b. the fact you have purchased a The Wagga Wagga Marketplace product or service, and any credit limit on your account;

• c. the amount of any payments which are overdue for at least sixty (60) days, when steps have been taken by The Wagga Wagga Marketplace to recover those overdue payments;

• d. where an overdue payment has been previously reported, advice that the payment is no longer overdue;

• e. cheques or credit card payments which have been dishonoured;

• f. court judgments or bankruptcy orders made against you;

• g. that, in the opinion of The Wagga Wagga Marketplace, you have committed a serious credit infringement; and

• h. when The Wagga Wagga Marketplace ceases to provide products or services to you.

You authorise The Wagga Wagga Marketplace to disclose the information described in clause 7 to a credit reporting agency. You also authorise The Wagga Wagga Marketplace to seek from or give to any credit providers authorised by you or named in a credit report or to other telecommunications providers (carriers or carriage service providers), and The Wagga Wagga Marketplace franchisees, agents, contractors and outlets, the same information and any other information on this form and any other information on your credit worthiness, credit history or credit capacity that credit providers are allowed to give under the Privacy Act. You authorise The Wagga Wagga Marketplace to obtain and use personal credit information (eg; your existing household loans and personal credit card history) for the purpose of considering an application by you for commercial credit; (to use the The Wagga Wagga Marketplace service and your phone as a sole trader.) You authorise The Wagga Wagga Marketplace to obtain and use commercial information about your commercial credit worthiness or commercial history (your existing credit record as a sole trader) when considering an application for consumer credit, for example where the Service will be used for domestic purposes. The Wagga Wagga Marketplace may refuse or cancel the supply of products or services on the basis of its credit assessment of you. You are entitled to see, and to correct, any credit information which The Wagga Wagga Marketplace holds about you.

Contacting The Wagga Wagga Marketplace

The Wagga Wagga Marketplace is concerned to ensure that your Internet experience is a safe and enjoyable one. If you have any questions or comments about this Privacy Statement you can contact The Wagga Wagga Marketplace on:

• Telephone: (02) 6931 7277

• By email: sheridan.marien@ap.jll.com.

• By mail: Forsyth, Morgan & Berry Streets
  87 Baylis Street / PO Box 2480

This Privacy Statement may change from time to time. Any changes to The Wagga Wagga Marketplace Privacy Statement will be highlighted in this area from time to time. This policy was last updated on 1st of June 2006.